Laywerist http://lawyerist.com/2008/10/31/wordpress-overhauls-its-user-interface/

by Sam Glover

Think open source is unsophisticated? Think again. Take a look at the lengths the WordPress team went to in order to redesign the user interface.

To make sure users get a better interface, WordPress engaged the Ball State University’s Center for Media Design, Insight and Research (CMD, blessedly, for short).

CMD conducted eye-tracking studies, usability surveys, and other research to guide WordPress’s complete redesign of the user interface. You can even check out a detailed report of their findings (PDF).

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